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SAP CRM online training Hyderabad India

Overview and Introduction
Foundation & Architecture of my SAP CRM
my SAP CRM Analytics
my SAP CRM Marketing
my SAP CRM E-Commerce
my SAP CRM Channel Management
my SAP CRM Sales
my SAP Interaction Center
my SAP Service
my SAP Field Applications (with focus on Mobile Service)
my SAP CRM for Industries
Integration with other My SAP suite of modules
CRM Base Customizing
CRM Basic data & Customizing settings for these objects:
Business partner
Organizational model
Territory Management
Product master CRM Business Transactions
Overview of generic functions in business transactions
Activity Management (including Activity Journal and Groupware Integration)
Transaction type and item category customizing for these objects
Middleware settings:
Middleware connections to R/3, APO and CRM
CRM Business Partner – CRM Middleware
CRM Middleware – Sales and Billing
Basic concepts of CRM middleware
Replication administration
Monitoring & error handling
Implement “Customer Interaction Centre”
Architecture landscape
Agent functions and processes in the IC
Define CIC Profile and Customer-Specific Workspaces
Define Front-office framework
Component Configuration
Action Box Configuration
CTI Configuration
Client Implementation Case Study – Live Exercise
Implement “Internet Sales”
Architecture and landscape
set up logical system and connection with OLTP R/3 and APO
Configuration of the CRM Server – Base Customizing
Configuration Web Application
Creating Product catalogs
Publication of Product Catalog content
Create Internet User for order processing
Sales Transactions using “Internet Sales”
Web Shop Maintenance
Client Implementation Case Study – Live Exercise
Implement “CRM- Marketing”
Opportunity Management
Activity Management
Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic Actions, Campaign Execution)
Marketing Calendar
Customer Segmentation
External List Management
Lead Management
Marketing Analytics

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